Integrated report 2020

 Menu

Currently viewing: Our stakeholders / Next: Key risks and opportunities

Our stakeholders

The sustainability of our business depends on positive relationships with stakeholders. We pursue stakeholder engagement systematically, which allows us to understand those risks that could impact our business. We believe that open exchange with and between diverse stakeholder groups has the potential for value creation.

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Cost and quality of care
  • Reputation and quality of doctors, specialists, healthcare and other service providers
  • Compassionate and caring nursing employees
  • Clinical pathway experience

THE VALUE WE
CREATE

  • We strive to improve the quality of our patients' lives and achieve this by upholding a high standard of healthcare throughout our operations. By responding to the needs of our patients and their families holistically, we can ensure an outcomes efficiency that differentiates us from our competitors.
  • We are transparent in our operations as we publish quality and patient experience per hospital on our website.

We are therefore committed to understanding the needs of our stakeholders at each point of our value chain, and responding appropriately so we can consistently create value in the short, medium and long term.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Patient experience surveys
  • Website, social media, press releases and editorials
  • One-on-one and virtual patient consultations
  • Communication of clinical outcome and process measures; and patient quality and safety measures
  • Email
  • Brochures, advertisements (radio and print), open days
  • Targeted, curated content campaigns driving health education linked to services

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Clinical efficiency
  • Insurance
  • Quality of facilities
  • Technology
  • Clinical governance
  • Quality of nursing

THE VALUE WE
CREATE

  • Our doctors and specialists have access to our world-class facilities and advanced medical equipment. Through our partnership model, we enable doctors and specialists to provide excellent care to patients. We also provide bursaries and training to facilitate upskilling.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Email and newsletters
  • Internal company communications
  • Employee updates
  • Training and development
  • Networking, professional and social events, and conferences
  • Operational and procedural notices
  • Clinical reporting
  • Website, social media
  • Intranet
  • One-on-one meetings

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Clinical efficiency
  • Quality of care
  • Cost of healthcare
  • Networks and accessibility
  • Care pathways
  • Geographic coverage
  • Value-based care products

THE VALUE WE
CREATE

  • With specific healthcare funders, we have a model in place that minimises costs and improves tariffs. Our differentiated service offering sets us apart and makes us a service provider of choice, both in southern Africa and internationally.
  • In southern Africa, we continue to secure DSP network deals.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • One-on-one meetings
  • Participation in industry discussions, conferences and events
  • Site visits
  • Email driven content campaigns and case studies

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Compliance with regulatory and legal requirements
  • Involvement in industry discussions
  • Proactive discussions on opportunities to improve
  • Continued engagement

THE VALUE WE
CREATE

  • We consistently engage with relevant industry and regulatory bodies on critical issues relevant to our business, including the future impacts of the Health Market Inquiry (HMI) and National Health Insurance (NHI) in South Africa. Our goal is to ensure the best possible outcomes for all our stakeholders.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Participation in industry discussions, conferences and events
  • One-on-one meetings
  • Presentations to industry and regulatory bodies and at conferences and seminars
  • Representation on various industry Boards
  • Email driven content campaigns

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Profitability margins
  • Dividends paid
  • Increasing regulation
  • Effective corporate governance and experienced leaders
  • Cashflow
  • Return on capital employed (ROCE)
  • Quality of management
  • Succession plans
  • Capital efficiency

THE VALUE WE
CREATE

  • Our shareholders, investors and financiers are introduced to the healthcare sector through our diversified portfolio of investments in southern Africa and Europe.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Integrated report
  • Investor relations team
  • SENS announcements
  • AGMs
  • Investor roadshows and results presentations
  • Press/media releases
  • Investor engagements
  • Site visits

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Regulatory compliance
  • A strong and sustainable healthcare system
  • Cost of healthcare
  • Employment opportunities

THE VALUE WE
CREATE

  • We foster a pipeline of skilled healthcare professionals (nurses, pharmacists and leaders) by continued investment in training and development in SA. Our community health projects help uplift the communities in which we operate. Internationally we provide complex imaging and healthcare services to public health authorities to strengthen the underlying healthcare systems.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Participation in and feedback on discussions on policy and regulations
  • Transformation through B-BBEE (scorecards)
  • Government committees
  • Participation in government conferences and events
  • Media engagement

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Cost of healthcare
  • Quality
  • Efficiency
  • Accessibility
  • Safety
  • Clinical outcomes

THE VALUE WE
CREATE

  • Through public-private partnerships (PPPs) with governments in southern Africa and internationally, we continued reinforcing of partnerships, as well as creating and implementing initiatives that contribute to healthcare systems in the territories we operate.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Participation in and feedback on discussions on policy and regulations
  • Cooperation and involvement in initiatives
  • Press/media releases
  • Events and conferences
  • One-on-one meetings

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Opportunities for learning, development and advancement within the workplace
  • Health and safety in the workplace
  • Performance evaluation
  • Remuneration
  • Diversity and inclusion
  • Professional management
  • Leadership

THE VALUE WE
CREATE

  • We offer our employees benefits and opportunities over and above remuneration. This includes our investment in training and development, focusing on scarce skills in southern Africa and internationally.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Website and social media
  • Internal company communications
  • Intranet
  • Surveys
  • Email and newsletters
  • Performance reviews
  • Networking, professional and social events and conferences
  • Wellness programmes
  • Training and development
  • Team building initiatives

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Timely payments
  • Beneficial relationships
  • Transformation through B-BBEE
  • Life Healthcare, Alliance Medical and Scanmed brands

THE VALUE WE
CREATE

  • We carefully cultivate and nurture our relationships with suppliers. We ensure that we continuously support enterprise development initiatives and prioritise fair and transparent remuneration practices. Our suppliers support us by offering us quality and affordable supplies that meet our requirements.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Website, blog and social media
  • Site visits
  • One-on-one meetings
  • Contract negotiations
  • Preferential payment options
  • Product training and evaluation
  • Approval processes
  • News updates

OUR STRATEGIC RESPONSE

Stakeholder

WHAT OUR STAKEHOLDERS CARE ABOUT

  • Health and wellness
  • Community upliftment
  • Employment and development opportunities
  • Educational opportunities
  • Protection of rights

THE VALUE WE
CREATE

  • We believe that our investments in projects that create opportunities to help make lives better. We benefit the communities in which we operate by investing in corporate social investment (CSI) programmes focusing on education and healthcare.

HOW WE ENGAGE WITH OUR STAKEHOLDERS

  • Health training and education
  • Awarding of bursaries
  • CSI programmes
  • Environmental programmes
  • Partnerships with governments to complement shortfalls in public healthcare services

OUR STRATEGIC RESPONSE

Back to top